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Customer Service Policy

Pro-Ma Systems is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

New Zealand

Proudly family owned & operated since 1983

Grace Cosmetics is in the process of updating our product packaging and in order to remain as sustainable as possible, you may continue to receive our current packaging. No matter what packaging you receive, you can be confident that all Grace Cosmetics goes through the same rigorous quality testing and meets full quality requirements.

Pro-Ma Systems is proud to be a full member of the Direct Selling Association of New Zealand and is committed to the DSANZ Code of Practice.
The DSANZ is an association of companies who sell products directly to consumers. It supports fair and proper trading practices
and is dedicated to defending and promoting the independent status of Distributors within the industry.